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Date of last revision: July 1, 2019.



This regulation comes into force from the moment that any person accesses, makes use of our website and / or use of our Customer Portal and services; and aims to describe how we use and process your personal information and cookies. By using the THE OWL SOLUTIONS website, products and services you automatically accept this “Privacy Policy” and the “Terms of Service”.

You will also find our contact information, in order to clarify any questions about it.

The privacy of the information of our suppliers and users is of the utmost importance to THE OWL SOLUTIONS, which is why we take the necessary precautions and precautions to safeguard your information.

As a normal part of our activity and the services we provide, we collect information of the Users compiled by our Web Platform and software services.

THE OWL SOLUTIONS reserve the right to modify these privacy policies without prior notice and will announce changes to the Website and / or Customer Portal. Therefore, it is recommended that you check them regularly if this privacy policy has been modified since you last accessed the website or use our products and services, as it is understood that you automatically accept such changes once you have made continued use of the Website and / or Customer Portal.

If as a result of the changes in the Privacy Policy you wish to modify the way in which THE OWL SOLUTIONS can use your personal information, you may do so by following the procedure described in the available options of this Privacy Policy.

If you do not agree with these privacy policies and cookies you should not continue to use our products and services.

For all purposes, in this instrument, the terms defined in “General Terms and Conditions of THE OWL SOLUTIONS” will be understood according to these definitions.



Information gathering.

By accessing the Website, THE OWL SOLUTIONS collect certain information about users, which is why when registering and/or browsing the Platform or using our services and products, the user or visitor gives their consent for their personal information to be used according to The policies described below. This document is an integral part of the “General Terms and Conditions of THE OWL SOLUTIONS”.

THE OWL SOLUTIONS do not collect personal information when you access the website, unless you voluntarily and knowingly provide us with your identification and information such as name, email, or any other information.

By accessing, browsing and registering on our website, or by accessing our products and services, trusted third parties authorized by THE OWL SOLUTIONS may also collect certain technical and routing information about your equipment (also known as environmental variables) to facilitate use of the Website and / or Customer Portal and its services. When you browse the Internet, the Internet browser (such as Chrome, Edge, Internet Explorer, Opera, Mozilla Firefox or Safari) automatically transmits certain information to THE OWL SOLUTIONS each time you access content in one of our internet domains. Examples of such information include information provided in the HTTP request header, JavaScript or similar technical tools, including the IP number, the time of the request, the URL of your request, browser that uses and information about the operating system of your computer, location and others. All this information can be collected and used by THE OWL SOLUTIONS to help improve our offer for you.

The reasons for THE OWL SOLUTIONS to collect this data are intended to obtain information on how visitors use the website and how we can best adjust the Website and / or Customer Portal, its content and functionality to meet the needs of our users.

If you use a mobile device we may also collect data that identifies you. In turn, when you register on our website and request our products or services, you must enter the information requested, such as name, addresses, emails, telephone numbers, and other required documents. The users guarantee and are exclusively responsible for the veracity, accuracy, validity and authenticity of all information provided, provided and / or registered in our Website, undertaking to keep it duly updated.

Third-party websites

The Website and / or Customer Portal of THE OWL SOLUTIONS may contain links to websites belonging to and operated by third parties. These links are present for your convenience and information. THE OWL SOLUTIONS do not control these third-party websites and is not responsible for their privacy practices or their content. THE OWL SOLUTIONS do not control the collection of information and distribution policies of this type of websites other than those under the control of THE OWL SOLUTIONS. Third parties can also establish their own cookies and / or Web beacons that can be used to identify some of their preferences or recognize if they have previously had contact with third parties. THE OWL SOLUTIONS do not control the use of this technology by third parties, the information they collect, or how they use this information.

Third-party applications

THE OWL SOLUTIONS can make third-party applications available to you through the Website and / or Customer Portal or its products and services. The information collected by THE OWL SOLUTIONS when a third-party application is enabled is governed by this Privacy Policy. The information collected by the third party is governed by the privacy policies of the third party.


In order to use THE OWL SOLUTIONS products and services, you must register to obtain a user account. For this THE OWL SOLUTIONS will ask you to voluntarily provide certain information about you by filling out and sending an online form. Such information may include your name, company, telephone number, email address and business postal addresses.

You are not required to provide all requested information, however, if you choose to withhold requested information, we may not be able to provide all or some of the products and services. Depending on the service or product, part of the information we ask you to provide will be mandatory and another optional information. If you do not provide the mandatory information regarding a particular activity, you will not be able to participate in that activity. THE OWL SOLUTIONS will inform you of the mandatory and / or optional nature of the information requested and / or required.

When you send personal information through the THE OWL SOLUTIONS Website and / or Customer Portal, you understand and accept that this information can be transferred across international borders and can be stored and processed in any of the countries in which THE OWL SOLUTIONS and its subsidiaries and subsidiaries maintain offices or web hosting servers. You also agree that, in certain countries, the collection, transfer, storage and processing of your information may be carried out by trusted suppliers of THE OWL SOLUTIONS. These providers are required by contract not to use your personal information for their own purposes or to provide it to third parties.

THE OWL SOLUTIONS may establish relationships with several service providers whose services may be available to you through the website or through other websites that are linked to the THE OWL SOLUTIONS Website. In general, these providers offer services that THE OWL SOLUTIONS customers may find useful, such as those that can be used in conjunction with THE OWL SOLUTIONS products and services. To use these third-party services, you may need to provide personal information to those third-party providers. Unless expressly provided, the personal information that you provide while visiting the website of a provider will be subject to the privacy policy published on that site, and the personal information you provide while on this website in conjunction with the service of a provider will be subject to this Privacy Policy. You should be aware that THE OWL SOLUTIONS agreements with these service providers often state that they will share personal information. In such cases, THE OWL SOLUTIONS may use this information in a manner consistent with this Privacy Policy.

Users authorize and give their consent for THE OWL SOLUTIONS to have permanent access to all the information contained in their account on the Web Platform, and in general, all Personal Information and information generated, used and contents housed in their User Account.


Users registered in the Web Platform and / or Customer Portal may request the cancellation or closure of their registration and / or closure and / or deletion of their account.



THE OWL SOLUTIONS collect and stores the files that you upload, download, or access through the products and services offered through the Website and / or Customer Portal. We understand that these files can be confidential or contain sensitive information. Consequently, THE OWL SOLUTIONS do not share or authorize third parties to access these files. However, no restricted access system in the storage and retrieval of data can be made completely impenetrable. Although THE OWL SOLUTIONS uses a number of security technologies and procedures to ensure that the data on the website is secure, it may be possible for an unauthorized third party to access, view, copy, modify and distribute the data and files stored on the Web or through products and services despite the efforts of THE OWL SOLUTIONS.



As mentioned above, you can create a user account that contains your personal information. A user account is required for the use of the products and services offered on the Customer Portal. Once the user account is created, you can access, review and update your user account information online through the Website and / or Customer Portal, and you can modify your personal information at any time. You can also access and modify your personal privacy information and preferences by contacting us at

If you wish to deactivate your user account, you can do so by contacting THE OWL SOLUTIONS at  When you deactivate your user account you can request a backup of all your information and you can also request that all your information be removed from our servers, including files, in this case the backup copy of your archived data will be deleted in the course of THE OWL SOLUTIONS’s subsequent regular backup cycle.



THE OWL SOLUTIONS is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information. THE OWL SOLUTIONS operate secure data networks protected by industry standard firewall systems and advanced password protection. Our security and privacy policies are reviewed periodically and improved as necessary, and only authorized persons will have access to the information provided by our users. THE OWL SOLUTIONS take measures to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no data transmission over the Internet can be guaranteed secure. As a result, while we strive to protect your personal information,

We treat the information you provide to us, including the files, as confidential information; therefore, said information is subject to the security procedures of our company and corporate policies regarding the protection and use of confidential information. The personally identifiable information is stored on a server with physical and electronic security features customary in the industry, including the use of user / password procedures and electronic firewalls designed to block unauthorized access. Because the laws applicable to personal information vary by country, our offices or other business operations may initiate additional measures that vary depending on the applicable legal requirements. All employees are required to comply with our privacy and security policies. Your information is only accessible to employees who perform the technical support of the service.

It is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with someone you should always log out before leaving any site or service to protect access to your information from subsequent users.



How your personal information is used

THE OWL SOLUTIONS collect your information to better understand how visitors use the website and how we can best adjust the Website and / or Customer Portal, its content and functionality to meet the needs of our users.

We may use your email address to send a confirmation email and, if necessary, we may use other information that provides contact with you in order to process the service that you have selected.

If you subscribe to a service or when you register a product, your personal information is used to record your rights, if any, such as technical assistance or other benefits that may be available to registered users.

Unless you opt otherwise, your personal information may also be used to keep you informed about new products, product updates, patches, special offers and other products and services of THE OWL SOLUTIONS and selected third parties.

THE OWL SOLUTIONS may collect information about the use of the Web, such as the types of services used and the number of users that we receive daily. This information is collected without identifying any individual user. THE OWL SOLUTIONS can use this for statistical analysis, marketing, or promotional purposes.

THE OWL SOLUTIONS recognize and appreciates the importance of responsible use of the information collected on this website and / or Customer Portal. Without your consent, THE OWL SOLUTIONS will not communicate any information to you in relation to products, services or special offers available from THE OWL SOLUTIONS or its affiliates, although we may find it necessary to communicate with you in relation to your use of the services of this Website and / or Customer Portal Except in the particular circumstances described in this Privacy Policy, THE OWL SOLUTIONS will not provide your name to other companies or organizations without your consent.

Disclosure of information to third parties.

In case of legal requirements or that the law allows or requires, or if it is strictly necessary to prevent, detect or prosecute fraud and criminal acts; THE OWL SOLUTIONS may share all types of information that it has collected or received, including Personal Information, with relevant agencies, entities, institutions and governmental authorities. THE OWL SOLUTIONS may, without prior judicial request, or authorization from Users, and in case of suspicion on the part of any of its partners, directors, workers and dependents in general, or of any of the Outsourcing Companies, of the presence and / or configuration of illicit, make the pertinent complaints and deliver the information related to the case. In turn, THE OWL SOLUTIONS may provide all types of information that it has collected or received,



The Users, and general any visitor of the Website and / or Customer Portal or user of our products and services, expressly authorizes THE OWL SOLUTIONS, to use tracking systems through the use of “Cookies”, that is, a small amount of information , files and / or software code that are stored and installed on your computer or on your mobile device, for an indefinite period of time, helping to personalize the services provided by THE OWL SOLUTIONS and thus facilitate the use of our products, customize our website and make offers according to your needs, which will provide a better online experience with us.

This Privacy and Cookies Policy is applicable to cookies and similar technologies (hereinafter, “cookies”). You can delete all cookies from your browser at any time.

The purpose of the use of cookies by THE OWL SOLUTIONS is to:

Show our Website and / or Customer Portal, help it to work correctly, create your user account, start your session, remember your password, register your activity and manage the services you hire.

Remember your preferences and past searches, contributing to your more efficient and effective use of our Web Platform and / or Customer Portal, remembering data such as, for example, and without the following statement being restrictive or limiting, recent searches, preferences, search areas, language, type of currency.

Analysis of the web pages in which you browse, and the searches carried out, in order to improve our commercial initiative, personalizing the contents and services presented, and to promote and enforce the rules of the Web Platform and / or Application. In turn collect data related to the web pages you have visited, reference / exit pages in which you have entered and left, type of platform you use, date / time information and data such as the number of clicks you have made in a determined page, mouse movements and displacements, search words that you use, and text that you write when you use our Platform and / or Application.

Identify errors or problems in the operation of the website, optimize and improve it.

We do not use cookies to collect information about your visits to other websites, nor do we find out any personally identifiable information about you, apart from what you voluntarily provide us in your dealings with THE OWL SOLUTIONS. Cookies under normal circumstances can not corrupt or damage computer, software or computer files.

In addition, the service providers we use for advertisements, and / or deliver our e-mails use session cookies and persistent cookies, to track the number of times the website is accessed and if the site is accessed from a ad. There are no cookies in ads or emails. A cookie is placed on the computer only when an ad is clicked or when opening the email. The cookie generated from advertising or email does not contain any personally identifiable information and will remain on your hard drive until you delete it.

You can configure your browser to block cookies, although doing so may adversely affect your ability to perform certain transactions, use certain functions and access certain content on our Website and / or Customer Portal.


THE OWL SOLUTIONS do not accept or tolerate behaviors considered “spamming”, either by Users, and in general any visitor of the Web Platform and / or Customer Portal, is carried out in any way. The indiscriminate sending of messages of any nature is absolutely prohibited.

THE OWL SOLUTIONS may suspend, disable and / or temporarily or permanently close those Users who violate this policy.



THE OWL SOLUTIONS comply with all applicable regulations regarding security measures applicable to Personal Information, using for these purposes the industry standards regarding protection of the confidentiality of your Personal Information. Notwithstanding the foregoing, and although THE OWL SOLUTIONS uses the necessary measures to safeguard the security and confidentiality of Personal Information, perfect security does not exist on the Internet, so THE OWL SOLUTIONS is not responsible for illegal interceptions or violation of their systems or databases by unauthorized persons, or the improper use of information obtained by these means.



For any clarification regarding this regulation, and in general the regulations governing the products and services provided by THE OWL SOLUTIONS and our Web Platform, as well as regarding your Personal Information, or if you believe there was a case of non-compliance with this policy. privacy in relation to your personal information, you can send us an email indicating in detail the reason for your communication to

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